Vacation Rental FAQs

Planning your Virginia Beach stay? Find answers to our most frequently asked questions about booking, check-in, parking, pets, Wi-Fi, linens, beach gear, checkout and more.

Still have a question? Our Stay Va Beach team is happy to help.

Booking & Cancellation

How much is due when I book a Stay Va Beach vacation rental?

A 50% booking payment is required to reserve your vacation rental. The remaining balance is due 30 days before your arrival.

Reservations made within 30 days of arrival require payment in full at booking.

What is Stay Va Beach's cancellation policy?

The initial 50% booking payment is non-refundable. Additional payments may be eligible for a refund when the reservation is canceled at least 30 days before arrival.

Third-party credit card processing or refund fees may apply.

We strongly recommend purchasing travel insurance if you are concerned about an unexpected cancellation. Travel insurance may provide reimbursement for covered circumstances according to the policy purchased.

Travel insurance may be purchased up to 10 days before arrival. Please review the applicable policy and coverage terms before purchasing.

What is the minimum age to rent a Stay Va Beach vacation home?

The primary renter must be at least 24 years old and must remain at the property for the duration of the reservation.

Check-In & Check-Out

What time is check-in?

Check-in begins at 4:00 PM on your arrival day.

Please do not enter or park at the property until you receive confirmation that your home is ready. Our cleaning and maintenance teams may still be working in or around the property before check-in.

If the home becomes available early, your Guest Coordinator will let you know.

Can I request early check-in?

Yes, when scheduling and turnover conditions allow. Early check-in beginning at 2:00 PM is $75 and must be approved in advance.

Please contact your Guest Coordinator to check availability. Early check-in cannot be guaranteed.

Can I park at the vacation rental before check-in?

No. Please wait until you receive your check-in confirmation before parking at the property.

Vehicles arriving early can interfere with cleaning, maintenance, linen delivery and other service vehicles and may delay completion of the home's turnover.

When will I receive my door code?

Your keyless entry code will be sent by text or through your booking platform once your vacation rental is ready for check-in.

For the safety of our guests and property-care team, door codes cannot be released or activated before the home is ready.

What time is checkout?

Checkout is no later than 10:00 AM on your departure day.

Late checkout may be available depending on our turnover schedule and must be approved in advance. Please contact your Guest Coordinator to check availability.

What do I need to do before checkout?

We keep checkout simple. Before leaving, please:

  • Leave used sheets on the beds.

  • Place used bath towels on the bathroom floor.

  • Wash and put away dishes.

  • Remove all food and personal items from the refrigerator.

  • Place all trash in the appropriate outdoor receptacles.

  • Return furniture and household items to their original locations.

  • Wash and dry any provided beach towels you used and return them to their original location.

  • Make sure you have all personal belongings.

  • Lock the home when you leave.

There is no need to strip the beds unless specifically instructed otherwise.

Pets

Are dogs allowed in Stay Va Beach vacation rentals?

Dogs are welcome in designated dog-friendly Stay Va Beach homes.

Please notify us before bringing a dog so we can confirm that your selected property is pet-friendly and add the applicable pet fee to your reservation.

Guests remain responsible for pet-related damage beyond the pet fee.

Please see our Pet FAQs for complete rules and information.

Are pets other than dogs allowed?

No. Our pet-friendly properties permit dogs only unless Stay Va Beach has provided specific written approval otherwise.

Smoking

Is smoking allowed at Stay Va Beach properties?

No. Smoking and vaping of any kind are prohibited inside and around all Stay Va Beach properties.

This policy helps us protect our homes and accommodate guests with allergies and sensitivities, while also allowing our team to prepare properties properly between reservations.

Violations may result in charges beginning at $500.

What's Included With My Stay?

Are linens and bath towels included?

Yes. Beds will be made with fresh linens before your arrival.

Towel sets are provided according to the property's sleeping capacity and bed configuration. Each towel set includes:

  • Bath towel

  • Hand towel

  • Washcloth

Two sets are generally provided for full, queen and king beds, and one set for twin beds.

Additional linen or towel sets and mid-stay replacements may be available for an additional charge.

Are beach towels provided?

A limited number of beach towels may be available at the property.

Because beach towels are an added amenity and receive heavy use, availability and condition cannot always be guaranteed. Please check your property's specific amenities before relying on provided beach towels for your entire group.

Does the vacation rental have a washer and dryer?

Yes. All Stay Va Beach vacation rentals have access to a washer and dryer either inside the home or on the property.

What kitchen supplies are provided?

Stay Va Beach vacation rentals include a furnished kitchen with standard items needed for everyday cooking and dining, including:

  • Dishes

  • Drinking glasses

  • Silverware

  • Pots and pans

  • Basic cooking utensils

  • Standard kitchen appliances

Exact inventory varies by property.

For food-safety and turnover reasons, we do not guarantee shared pantry items such as spices, oils, condiments or other cooking ingredients. Please plan to bring or purchase any food and specialty cooking supplies you need.

What toiletries and household supplies are provided?

Your vacation rental includes a starter supply of basic household necessities to help you settle in.

Starter supplies include:

  • Two rolls of toilet paper per bathroom/toilet

  • Two rolls of paper towels

  • Hand soap

  • Dish soap

These supplies are intended to get your stay started and are not replenished throughout the reservation. Guests should plan to purchase additional supplies for longer stays or larger groups.

Shampoo, conditioner and body wash are also provided at select Stay Va Beach properties. Please check your property's amenities for details.

Wi-Fi & Entertainment

Is Wi-Fi included?

Yes. Stay Va Beach vacation rentals include high-speed Wi-Fi at no additional charge.

Stay Va Beach provides access to internet service as an amenity but is not the internet service provider. Service interruptions, speeds and repair timelines are controlled by third-party providers and therefore cannot be guaranteed by Stay Va Beach.

If you experience an issue, please contact us so we can help troubleshoot and coordinate with the service provider when necessary.

Do the homes have cable TV?

Traditional cable and live TV are not provided unless specifically stated in the property's amenities.

TVs are equipped for streaming so guests can sign in to their own streaming services and apps. Remember to sign out of personal accounts before checkout.

Beach Equipment & Outdoor Amenities

Are beach chairs provided?

Stay Va Beach homeowners generally provide one beach chair per bedroom as a complimentary amenity.

Beach equipment receives particularly heavy use and exposure to sand and saltwater, so availability and condition cannot be guaranteed following previous guest use.

Additional beach equipment may be rented and delivered through our recommended rental partners.

Where can I rent additional beach equipment?

Additional chairs, umbrellas, cribs, baby equipment and other vacation gear may be available for advance reservation and delivery.

Visit our Guest Store for currently available rental options.

Do Stay Va Beach vacation rentals have grills?

Our single-family vacation homes generally include propane grills.

Grills are not provided at properties where local regulations, property design or association rules prohibit them. In particular, grills cannot be used on townhome porches or decks where prohibited.

Please check the amenities for your individual property before planning to use a grill.

Property Care & Pest Control

Do Stay Va Beach homes receive pest control?

Yes. Stay Va Beach properties receive routine professional pest-control service, including scheduled preventative treatments.

Virginia Beach's warm, humid coastal environment means occasional insects may still enter a home despite preventative treatment.

If you notice a pest concern during your stay, please contact us promptly. We will evaluate the issue and arrange appropriate treatment when necessary.

Parking & Property Information

How much parking is available?

Parking varies by property. Your reservation and pre-arrival information will provide parking instructions specific to your vacation rental.

Please follow the designated parking plan and do not park on lawns, sidewalks, neighboring properties or in spaces assigned to another residence.

If you have questions about the number or size of vehicles your property can accommodate, contact us before arrival.

Getting Help During Your Stay

Who should I contact if I have a question or problem during my stay?

Contact Stay Va Beach through your booking platform or the contact information provided with your reservation.

Our Guest Coordinator can assist with general stay questions and help route maintenance concerns to the appropriate team member.

For maintenance concerns, providing a brief description, photo or video when possible can help our team diagnose the issue and respond more efficiently.

What should I do if there is a maintenance issue?

Please report maintenance concerns as soon as you notice them rather than waiting until checkout.

We will troubleshoot the issue and determine whether maintenance, a vendor or a third-party service provider is required.

Some repairs depend on vendor availability, parts, weather conditions or third-party service appointments. We will make reasonable efforts to resolve issues as quickly as possible while keeping you informed.

Still Have Questions?

We're here to make your Virginia Beach vacation simple.

Contact the Stay Va Beach team before or during your stay and we'll be happy to help.

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